Here’s the biggest lie the managers love to tell you: Trust the process. Why would you ever trust the process? Shouldn’t you do the opposite? Shouldn’t the process actually earn your trust? How about doing this:
Don’t trust the process. Actually. Wait. Watch what happens and see if the process is so good that it’s earning your trust. Your customers and your book of business trust you. And it has taken you years to earn that trust. Do not let a process impact that.
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